Brittany
Heslin
Let me put it into words.. because why just read a resume???
ABOUT
I like to think my career started when I mustered the courage to talk to tech giants in rooms where I was easily the youngest person.
While studying Marketing and Finance at Michigan State University, I traveled to tech hubs such as Boston and Austin to build relationships with global companies like Google, Microsoft, and Dell to pursue corporate partnerships for the business college. It taught me early on that business isn't just about spreadsheets; it’s about personal connection. I carried that belief with me when I stepped into the role of Co-Head of the Events Team, finally launching our inaugural Dean’s Business Gala after years of the concept just being talked about. We didn't just host an event; we brought together all 40 student organizations from the business college to celebrate another year, its people, and raise awareness of the college's needs.
Nordstrom: The National Family Legacy Retailer
When I entered luxury retail at Nordstrom South Coast Plaza, I decided to do things differently. During the height of COVID-19, I leaned heavily into the company's investment in virtual styling and selling by pioneering digital relationships that have since become common industry practice. By focusing on genuine client trust, I became a top virtual stylist in the region with a recognized selling story.
That momentum threw me into corporate leadership fast.
By 22, I was stepping into management to run a $12 million Men's Designer and Sportswear floor, co-managing a team of 12 sales associates on floors that consistently ranked in the top three in the company. A major focus for me while on that floor was executing the New Concepts program and spearheading our Emerging Brands initiative to launch, market, and curate smaller, niche brands around distinct, short-term thematic concepts, with the goal of introducing them to the Nordstrom consumer and giving a platform to newer designers. That era completely cemented my passion for emerging and developing labels—a niche I specialize in today. It also placed me in rooms with LVMH and Kering executives, Nordstrom’s board of directors, buyers, and wholesale reps, where my job was to act as a strategic bridge: breaking down who our regional demographic actually was, tracking collection sell-through, and partnering with my employees to provide insight into exactly which pieces needed to be targeted for their high-net-worth clientele.
Following that, I accepted my first official Department Manager role, taking on a grassroots challenge at Nordstrom Mission Viejo to oversee a combined $3 million floor across handbags and sunglasses. Seeing how strongly the local demographic responded to the brand, I had the opportunity to launch the store's Tory Burch-leased space. But the real win was cultural: I worked with corporate to successfully negotiate contracts to make my top two salespeople Designated Sales Associates specifically for Tory Burch (handbags) and Chanel (sunglasses), purely based on their undeniable performance and passion for the brands.
By 24, I was promoted back to SCP to run the highly coveted Collectors and Women’s Designer division—an $8 million flagship business driven by four full-time personal stylists and 12 sales associates, four of whom were million-dollar sellers, and five brand-contracted Designated Sales Associates. Another opportunity to articulate our client demographic, drive seasonal collection sell-through, and partner with employees to provide insight into exactly which pieces clients wanted.
My entire management style is built on a simple foundation: people first, and the results will follow. Made possible by creating an environment of accountability, curiosity, business owner mentality, transparency, leading by example, and a willingness to lead with kindness and vulnerability.
TODAY: KHAITE, Nobleman, & Beyond
Today, I serve as a stylist for KHAITE, a house that sought me out to bring their refined, modern viewpoint to life on the sales floor. In my first seven months at the flagship, I’ve hit the ground running, achieving eight "bell rings" for transactions exceeding $10,000 (including a career-high $28,000 single sale) and securing the store’s very first five-star customer review for stellar client service. I regularly partner with outside stylists and curate selections for their clients to drive volume and seasonal sell-through. Beyond the shop floor, I dual-function as the Content Creator for our store team, translating the house's distinct aesthetic into social assets and visual storytelling.
When I’m not styling on the floor, I am co-editing the "In The Know" section for Nobleman Magazine. The role grew out of a personal pitch: I approached the men's publication with an idea to introduce "The Noblewoman"—a dedicated counterpart exploring female-focused luxury. Months later, my working partner and I were asked to step up as Co-Editors. Today, we co-oversee the curation of luxury lifestyle and fashion trends, bridging business insight with a sharp editorial eye.
I believe fashion is at its best when it merges with business foresight and authentic human emotion. Whether I’m storytelling about Khaite’s next collections, styling a client, writing my many thoughts on Substack, and delivering the new luxury for Nobleman, that’s exactly what I am to do.